These Terms & Conditions govern the use of this website and the provision of services by Eric Burns Sports Massage in Andover. Please read them carefully. By booking treatment or using this site you agree to be bound by these terms.
If you have any questions about these terms, please get in touch at or call.
All appointments must be booked in advance via the online booking system or direct agreement. Your booking is confirmed once payment is received for single sessions, or for the first session of a package.
Your initial appointment includes a 10-minute consultation. This is a valuable opportunity for you to be heard, so we can fully understand your needs and tailor your treatment.
Appointments are reserved especially for you. If you need to cancel or reschedule, please provide at least 24 hours’ notice.
This allows the appointment time to be offered to another client who may be waiting for treatment.
Cancellations or changes made with 24 hours’ notice will receive a full refund or can be rescheduled to a later date. Appointments cancelled with less than 24 hours’ notice may not be refundable.
I understand that genuine emergencies do happen. If something unexpected arises, please get in touch as soon as possible and this will always be considered on a case-by-case basis.
· Expiry: All treatment packages must be used within the recommended set period from the date of purchase: 6 weeks for a 3-session package and 12 weeks for a 6-session package. Unused sessions after this time are forfeited.
· Cancellation of a Package: If you need to cancel your treatment package, a refund for unused sessions will be provided. The refund is calculated by charging any sessions used at the full single-session rate (£45), with the remainder refunded to you.
· Example: If you cancel after 1 session of a 3-session package (£120), the calculation is: £120 - £45 = £75 refund.
· Non-Transferable: Packages and the Monthly Maintenance plan are for your personal use and may not be transferred or shared.
Discounted bolt-on sessions at the rate of £40 are available only to clients with an active Transformer, Overhaul Package or Monthly Maintenance Plan, during their treatment period.
The Maintenance Plan requires a 3-month minimum commitment, managed by a Standing Order. After the initial 3 months, the plan continues on a rolling monthly basis and can be cancelled by either party with 30 days written notice. The discounted session credit is applied monthly and expires if not used within that calendar month. This plan is offered to clients who have completed a treatment package. or where ongoing maintenance has been recommended as part of their care.
Please arrive on time for your appointment. If you arrive late, your session will still end at the scheduled time to respect the next client's booking. The full session fee will apply.
Your personal information and health details will be kept confidential. It is your responsibility to inform me of any relevant medical conditions, injuries, or any change in your wellbeing prior to and during your course of treatment.
Treatment is provided with your full participation and consent. While all care is taken, ultimate responsibility for your health and well-being lies with you.
Ready to book your treatment or discuss a treatment plan?
Click below to secure your appointment or contact me for personalised guidance.
